Reservation and ticketing
The reservation and ticketing department is established at our present offices which are located in the center of Brussels with very good access to the public, at Brussels airport at our counter; in the Netherlands at Amsterdam Airport at our counter in terminal 3 and in our office at Triport 1 where most of the airline are situated; we are also in Germany with our office in Düsseldorf.
All staff is fully trained to IATA airline standards and is fully conversant with fares and ticketing procedures. The following staffing levels are proposed as necessary in order to fulfill effective sales and marketing base for the represented airlines growth of sales originating in the respected markets. RAS Royal Aviation Services provide dedicated telephone lines and staff to answer and act in the airline's own identity.
In order to render this good service RAS Royal Aviation Services has his own office at Zaventem National Airport located at the departure lounge, and in Terminal 3 at Amsterdam Airport for international flights.

The strengths of RAS Royal Aviation Services in brief are :
- Total dedication to only one activity: representing airlines
- Professional manner
- High degree of management, marketing and Airline know-how
- Excellent knowledge of the Benelux markets, through many years of experience, as well as best contacts to all important market contributors such as tour operators, travel agents, corporate accounts
- Active marketing and commercialisation to improve the market position
- Dedicated personnel acting as responsible of the Airline
- Designated phone number for each Airline
- Conversion of fixed costs into solely revenue related variable costs

Market Segmentation
Traffic segmentation is undertaken in accordance with the targeted marketing strategy directed at known traffic sources. Such activity would be directed to:
· Travel agencies & chains
· Implant Travel Agencies
· Corporate houses - industrial accounts
· Ticket Wholesalers - seat only specialists
· Ethnical clubs and associates
· Final consumer
· Group tour specialists
· Study and culture oriented operators
· Incentive and congress tour agents

Promotion and PR
The promotion of schedules, special fares and the in-flight product are highlighted in the promotional activity, as well as featuring special events relative to the airline's development.

Media
News Agencies
Business magazines
Newspapers
Special interest magazines
Radio & Television
Travel freelancers
Consumer travel press
Travel trade press
Lifestyle magazines
Ethnic communities

General facilities in office
The carrier identifications are placed on the outside windows and displays are exposed on the ticket counters. Each represented carrier has its own designated telephone and fax number. Along with the modern installations, and the most sophisticated communication central we have 100 telephone lines.

RAS Royal Aviation Services maintain close supervision and control of all ticketing activities including
· BSP and direct sales revenue and fare control
· Order processing and invoicing
· Cash and credit card collection
· Providing an accounting administration function including invoicing with debtor control
· Cash and credit card collection
· Ticket Refund compilation
· Preparation and settlements of Monthly Ticket sales Reports.